Runature Warranty Services

We’re committed to making every order right.
If your product arrives damaged,
has a manufacturing defect,
or isn’t what you ordered,
our team is here to help.

Contact Us

How to Submit a Warranty Claim

Step 1 — Contact Us

Reach out to our customer support team through our Contact Us page and briefly describe the issue.

Step 2 — Prepare Your Information

Order number
Clear photos of the issue
Photos of the packaging if applicable (Inner and outer packaging)
A short description of what happened

Step 3 — Send and wait for our reply

Our specialists will carefully check the information provided. Additional photos or details may be requested if needed.

Most claims are checked within 1 days.

Step 4 — Resolution

If your claim is approved, we’ll provide the most appropriate solution based on your situation.

Possible Warranty Solutions

Depending on the nature of the issue, we may offer one or more of the following:

Replacement product
Replacement accessories
Partial refund
Full refund when applicable
Alternative product if the original item is unavailable
Product care or installation guidance

Tips for a Faster Claim

Contact us as soon as the issue is discovered.
Take clear photos in good lighting.
Include multiple angles showing the problem.
Keep the original packaging whenever possible.
Do not discard the product before contacting our support team.
Provide accurate order information in your first message.

Complete information allows us to process your request more quickly.

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Warranty FAQs

Our warranty covers verified manufacturing defects discovered after your order is delivered.

Examples of covered issues include:

Excessive shedding before use
Loose or damaged stitching on weft before cut
Broken clips upon arrival
Tape tabs separating before installation
Keratin bonds detached before first use
Missing pieces or accessories in the package
Incorrect product, color, or length received
Products damaged during manufacturing

If you’re unsure whether your issue is covered, simply contact our support team. We’ll review your case and help determine the best solution.

Our warranty does not cover damage resulting from normal use, improper handling, or external factors.

Examples include:

Normal wear and tear
Improper installation
Damage caused during removal
Incorrect washing or maintenance
Heat damage from styling tools
Bleaching, dyeing, toning, perming, or other chemical treatments
Color fading/changing from washing or sun exposure
Tangling caused by improper care
Products altered after purchase
Damage caused by third-party salons or installers
Damage caused by accidental misuse

Following our installation and care guides can significantly extend the lifespan of your human hair extensions.

To ensure timely support, please contact us as soon as you notice a problem.

Issue	Recommended Reporting Time
Manufacturing defects	Within 30 days of delivery
Incorrect item received	Within 7 days of delivery
Shipping damage	Within 48 hours of delivery

Submitting your request as early as possible helps us investigate and resolve your claim more efficiently.

The warranty primarily covers verified manufacturing defects. Issues resulting from installation, styling, maintenance, or normal use are generally not covered. If it’s a manufacturing defect, even if you’ve had hair installed, we will still provide support according to the circumstances.

In some cases, yes. Our support team will let you know whether a return is required after reviewing your claim.

Yes. Simply provide your Amazon order number when contacting our support team. If your situation truly can only be handled by Amazon, we will guide you to contact Amazon.

Need Assistance?

If you have questions about your product or believe you’ve received an item with a manufacturing defect, our customer support team is ready to help.

Contact us with your order information, and we’ll work with you to find the best possible solution as quickly as possible.

Contact Us