Contact Carrier for Shipping Issues
If you’re facing delivery problems — like a missing package, delayed tracking, or a delivery marked as completed but not received — your best first step is to contact carrier directly. While sellers can help investigate, speaking with the shipping provider yourself often results in a faster resolution. Below, we explain when and how to contact each major carrier, depending on your country and delivery type.
How to Contact Carrier Customer Service
USPS (United States Postal Service)
Features of USPS tracking number: 22 digits starting with 9
Phone: 1-800-ASK-USPS (1-800-275-8777)
International Inquiries: 1-800-222-1811
Online Contact: USPS Contact Page
FedEx
Features of FedEx tracking number: 12 digits starting with 7 or 8
Phone:1-800-463-3339 (1-800-GoFedEx)
Online Support: FedEx U.S. Customer Support
DHL
Features of DHL tracking number: 10 digits
Phone: 1-800-345-2727
WhatsApp Support: +1-480-418-5011
Online Contact: DHL U.S. Customer Service
CNE Express
Features of CNE tracking number: 13 digits starting with 3A
Contact Page: CNE Global Contact
Track parcel: CNE express
FedEx
France: FedEx France Support
UK & Ireland: FedEx UK/Ireland Support
Germany: FedEx Germany Support
Visit the FedEx website for your country for detailed contact options.
DHL
UK: 0344 248 0012 (Personal), 0844 248 0844 (Business)
Germany: 0800-181-1574
France: 0800-90-5402
Spain: 900-9-71127
Italy: 800-789322
Ireland: 1-800-559-015
Belgium: 0800-81038
Czech Republic: 800-143-513
More countries and contact options: DHL Global Contact Page
360Lion
Features of 360LION tracking number: WSHMX + 10 digits +YQ or JMX + 12digits
Phone: 5571001047
Track parcel: 360Lion
DHL
Features of DHL tracking number: 10 digits
Phone: 01-800-7656-345
CNE Express
Features of CNE tracking number: 13 digits starting with 3A
Contact Page: CNE Global Contact
Track parcel: CNE express
FedEx
Features of FedEx tracking number: 12 digits starting with 7 or 8
Phone:1-800-463-3339
Online Support: FedEx CA. Customer Support
What to Prepare Before You Contact Carrier
- Tracking number (from your order confirmation or Amazon page)
- Shipping address to verify delivery attempt
- Screenshots of your tracking updates
- Use the carrier’s live chat if available for quicker response
Still Need Help After You Contact Carrier?
If the carrier confirms a delivery problem but cannot resolve it, or if you’re unable to reach them, feel free to reach out to our customer support. Include your order number, tracking number, and a brief description of the issue — we’ll follow up with the carrier on your behalf.
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