Go to Your Orders → select “Return or Replace Items”.
Choose “Wrong Item/Used Product Received” and upload evidence.
Request a full refund or replacement (free return shipping).
Seller-Fulfilled Orders:
Use Amazon’s “Contact Seller” button to explain the issue.
Or contact us here, or send e-mail to contactus@runature.net Please attach your order ID and photos of the boxes and items.
The hair could absorb nutrients from the scalp before, but now they cannot, and we need to take proper care of them. There are also the following reasons:
Friction (sleeping on cotton pillowcases, windy days).
Improper brushing (using fine-tooth combs or tugging from the top down).
Chemical damage (overuse of bleach, dyes, or heat tools without protection).
Installation tension (extensions attached too tightly strain natural hair).
