Hair Extensions Return Policy
We understand that a clear hair extensions return policy is essential when shopping online. At Runature, we aim to make returns simple and stress-free. Here’s how return shipping fees and refund processes work based on your location.
Return Policy by Region
🇪🇺 European Customers
Under our hair extensions return policy, you have two return options:
- Option 1: Return the product yourself to our German warehouse for faster processing. Once received, we’ll inspect the item and issue a refund within 2–3 business days. If you send us the shipping receipt, we’ll reimburse the return cost through your order.
- Option 2: Use our prepaid return label. Note: This may involve international shipping, so refund processing could take longer.
🇺🇸🇲🇽🇩🇪 Customers in the U.S., Mexico, and Germany
We offer prepaid return labels so you can easily return items. According to our hair extensions return policy, you must ensure the product remains brand new and in resellable condition to receive a full refund.
🇨🇦 Canadian Customers
Returns should be sent to our Canadian warehouse using a local shipping carrier.
Address:
Xueyan Song
160 rue Caron,
Sainte-Anne-De-Bellevue,
Quebec H9X 4A3, Canada
Return shipping may be at your own expense.
When Will You Receive Your Refund?
After your return reaches our warehouse, we’ll inspect it within 2–3 business days. If the product meets the return conditions, we’ll process your refund promptly.
- For Amazon orders: Refunds follow Amazon’s processing timeline (typically 2–3 days).
- For seller-fulfilled orders: Refund is issued by Runature directly.
Additional Return Tips
- Keep packaging intact and don’t remove tags before returning.
- Contact us anytime if you need help.
- Please avoid returning worn or damaged items to ensure eligibility for a full refund under our hair extensions return policy.