Amazon Package Stuck in Customs? Fix It

amazon package stuck in customs

If your Amazon package stuck in customs, don’t worry — it’s usually just a matter of providing the right information promptly.

Normally, this situation only occurs if your package is delivered by the seller. Because if your order is delivered by Amazon, Amazon will ship from the local warehouse without customs clearance issues.

📬 Check Your Messages

  • Log in to your Amazon account and check the buyer-seller messages.
  • Also check your phone text messages or emails — you may have received customs clearance instructions from the shipping carrier or our team.

📤 Submit Information Promptly

  • Customs may require:
    – ID verification
    – Tax or import declarations
    – Proof of payment or invoice
  • If requested, please submit the required documents as soon as possible to avoid additional delays.

📦 Amazon package stuck in customs and still not moving?

  • Contact Amazon Customer Service if your order was fulfilled by Amazon.
  • If seller-fulfilled, feel free to reach out via your Amazon order page or [Contact Us] directly. Normally, we will contact you in advance when we find your Amazon package stuck in customs. If you don’t find our message, please contact us as soon as possible.

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