Contact Carrier for Shipping Issues

If you’re facing delivery problems — like a missing package, delayed tracking, or a delivery marked as completed but not received — your best first step is to contact carrier directly. While sellers can help investigate, speaking with the shipping provider yourself often results in a faster resolution. Below, we explain when and how to contact each major carrier, depending on your country and delivery type.

How to Contact Carrier Customer Service

When Should You Contact the Carrier?

Contact the carrier if tracking shows:

• Package marked delivered but not received
• Tracking stopped updating
• Package damaged in transit
• Wrong delivery address shown

What to Prepare Before You Contact Carrier

• Tracking number (from your order confirmation or Amazon page)
• Shipping address to verify delivery attempt
• Screenshots of your tracking updates
• Package description
• Use the carrier’s live chat if available for quicker response

Real Shipping Statistics

• Major carriers report ~98–99% on-time delivery rates during peak seasons.
• Most missing packages are found within 3–7 days after a trace request (carrier industry estimates).

Step-by-Step Process for Lost Packages

1. Check tracking updates
2. Wait 48 hours after expected delivery (For FBM orders. If your order is an FBA order, please contact Amazon customer service as soon as possible. Can’t tell if your order is FBM or FBA? See here.)
3. Check with neighbors, mailbox, security desk and also door
4. Contact carrier
5. Notify seller
6. Request refund/replacement

Still Need Help After You Contact Carrier?

If the carrier confirms a delivery problem but cannot resolve it, or if you’re unable to reach them, feel free to reach out to our customer support. Include your order number, tracking number, and a brief description of the issue — we’ll follow up with the carrier on your behalf.