Received Wrong or Used Hair Extensions?
If you’ve received wrong or used hair extensions, don’t worry — both Amazon and our team have clear steps to help resolve this quickly.
✅ For Amazon-Fulfilled Orders
- Go to Your Orders in your Amazon account
- Select “Return or Replace Items”
- Choose the reason: “Wrong Item” or “Used Product Received”
- Upload photos as evidence
- Request a full refund or replacement
(Amazon will cover return shipping)
📦 For Seller-Fulfilled Orders
- Click “Contact Seller” via your Amazon order page
- Or email us directly here or at contactus@runature.net
- Please include:
- Your Amazon order ID
- Photos of the box and the item received
We’ll respond within 24 hours and help you resolve the issue with a return or replacement as needed.