Didn’t Receive the Amazon Package?
If you didn’t receive the amazon package, even though the tracking shows “delivered” or has had no updates for several days, don’t worry — we’re here to help you resolve it.
🔍 Step 1: Check Your Tracking
If your tracking says “delivered” but the package hasn’t arrived:
- Review your Amazon account for tracking status
- Look at your order messages in case customs or the seller contacted you
- Contact our customer service — we’ll follow up with the carrier immediately
📦 Step 2: Check Nearby Locations
Sometimes the carrier may leave your package:
- In your mailbox or parcel locker
- With a neighbor, front desk, roommate, or family member
- Outside your door or in a safe delivery area
Please double-check these spots before proceeding.
📞 Step 3: Reach Out to the Carrier
Using your tracking number, you can directly contact the shipping carrier. This often provides faster results than waiting for seller resolution.
💬 Still Didn’t Receive the Amazon Package?
We’ll work with Amazon or the shipping service to either:
- Reship your order
- Or arrange another solution based on the carrier’s investigation
We care about ensuring your hair extensions arrive safely and on time.