We understand that return concerns are important to our customers, so here’s a clear explanation of our return shipping fee policy based on your location:
- For European customers,
You can return the package to our German warehouse on your own. This method allows us to receive the return faster and process your refund more quickly. Please send us the shipping receipt, and we will reimburse the shipping cost through your order after receiving the return.
Alternatively, we also offer prepaid return labels. However, under our return shipping fee policy, note that these labels are for our own warehouse, and the return may involve international shipping, which could delay the refund process.
- For customers in the U.S., Mexico and German,
According to our return shipping fee policy, we provide prepaid return labels so you can return the item directly to our local warehouse with ease.
- For Canadian customers,
Please return the package to our CA. warehouse using a Canadian shipping carrier. You may need to pay for shipping yourself.
Amazon will handle the refund according to its own return policy, either in advance or upon receipt of the item.
In line with our return shipping fee policy, we will issue a refund within 2–3 business days after receiving and checking the returned item.