How to Contact Amazon Customer Service

If you’re having trouble with an Amazon order — like a missing package, a damaged item, or an account issue — you’re probably wondering how to contact Amazon customer service. Whether it’s by phone, chat, or through the app, this guide walks you through every method available to get fast support from Amazon.

How to Contact Amazon Customer Service via Chat, Phone, and More

Amazon offers multiple contact options to suit your preference. Here’s how to reach them:

1. Live Chat Support (Recommended)

Sign in to your Amazon account
Go to “Your Orders” → Choose the order → Click “Get help with order”
Select “Chat with us” to talk with a virtual assistant or a live agent

This method is quick and available 24/7.

2. Request a Phone Callback

Prefer to speak with someone directly?

From the Help section, select “Phone” support
Enter your number, and Amazon will call you

This is ideal for urgent or complex issues.

3. Use the Amazon App

Open the app → Tap the menu (☰)
Scroll to “Customer Service”
Choose your issue and contact method

4. Visit the Online Help Center

Go to Amazon Help for FAQs, policies, and quick access to support tools.

5. Contact on Social Media

For general inquiries, tweet @AmazonHelp on X (formerly Twitter). They usually respond quickly, but avoid sharing private info there.

Before You Contact Amazon, Prepare This:

Your order number
A description of the problem
Photos (if applicable)

Knowing how to contact Amazon customer service can save time and reduce stress. Whether you need help tracking a package, processing a return, or resolving a payment issue, Amazon provides responsive support through multiple channels.